Privacy policy

Last updated: September 21, 2025

SmartCuddles (“we,” “our,” or “us”) operates this website and store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a safe and enjoyable shopping experience (the “Services”). SmartCuddles is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you confirm that you have read this Privacy Policy and understand how your information is collected and used.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with us:

  • Contact details: name, email address, billing address, phone number.

  • Payment details: payment card information (processed securely by Shopify Payments, PayPal, or Stripe). We do not store or have direct access to your credit/debit card numbers.

  • Account information: username, password, preferences, and account settings.

  • Transaction information: items you view, add to cart, wishlist, or purchase.

  • Communications: information you provide when you contact us for support.

  • Device & usage information: IP address, browser type, device identifiers, and how you interact with our site (collected automatically via cookies and similar technologies).

2. How We Collect Information

We may collect information:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically when you interact with our site through cookies, pixels, or other tracking tools.

  • From service providers (e.g., Shopify, payment processors).

  • From partners/third parties who assist with analytics, marketing, or advertising.

3. How We Use Your Information

We use personal information for the following purposes:

  • Provide & improve the Services: process orders, deliver digital products, manage accounts, remember your preferences, and customize your experience.

  • Digital delivery: grant instant access to your purchased files and ensure you can re-download them if needed.

  • Customer support: respond to questions or issues.

  • Marketing & advertising: send updates, promotions, and recommendations (you can opt out anytime).

  • Security & fraud prevention: protect our Services, detect fraud, and secure transactions.

  • Legal obligations: comply with applicable laws, legal requests, or enforce our policies.

4. How We Share Information

We may share personal information in limited circumstances, including:

  • With Shopify and service providers who process payments, provide IT hosting, analytics, or customer support.

  • With marketing partners to show you relevant ads (based on your activity on our site and others).

  • When you give consent, such as logging in via social media integrations.

  • For legal reasons, including to comply with requests from law enforcement.

  • In business transfers, such as a merger or sale of assets.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants. Shopify may also use your data for analytics, security, and improving its services.

6. Children’s Data

Our Services are not intended for children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe your child has provided information, please contact us and we will delete it.

7. Security & Retention

We take reasonable measures to protect your personal information, but no system is 100% secure.

We retain personal information as long as needed to provide the Services, comply with legal obligations, or resolve disputes.

8. Your Rights & Choices

Depending on where you live, you may have rights over your personal information, including:

  • Access / Know what information we hold about you.

  • Correct inaccurate information.

  • Delete your information (subject to legal exceptions).

  • Portability (receive a copy or request transfer).

  • Opt out of targeted advertising or data sharing.

You can exercise these rights through the Shopify Privacy Portal or by contacting us directly.

You can also manage your communication preferences by unsubscribing from promotional emails at any time.

9. International Data Transfers

Your personal information may be transferred outside your country (for example, to the U.S. or Canada, where Shopify servers are located). If you are in the EU/UK, transfers are based on standard contractual clauses or equivalent protections.

10. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize ads. You can manage cookies in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised “Last Updated” date. If changes are significant, we will notify you by email or through the site.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to exercise your rights, please contact us at:

📧 hello@smartcuddles.com
📍 30N South Gould Street, Ste R, Sheridan, WY 82801, USA