Terms of service

Last updated: September 21, 2025

Welcome to SmartCuddles! These Terms of Service (“Terms”) govern your use of our website, products, and services (the “Services”). By accessing or purchasing from SmartCuddles, you agree to these Terms. Please read them carefully.

1. Overview

This website is operated by BRANDESSA GLOBAL LLC. Throughout the site, “we,” “us,” and “our” refer to SmartCuddles. By visiting our site or purchasing something from us, you engage in our Services and agree to be bound by these Terms, including any additional terms, policies, or conditions referenced here or available by hyperlink.

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old (or the age of majority in your jurisdiction), or you are using the Services with the supervision and consent of a parent/guardian.

  • You will not use our products for any unlawful or unauthorized purpose.

3. Digital Products & Licensing

  • All SmartCuddles products are digital downloads. No physical items will be shipped.

  • Upon purchase, you are granted a non-exclusive, non-transferable license to use the files for personal use only.

  • You may print the files as many times as you wish for your own household or classroom.

  • You may not resell, share, redistribute, modify, or use our designs for any commercial purpose without written permission or a separate commercial license.

4. Pricing & Payments

  • Prices for our products are listed in USD and may change without notice.

  • Payments are processed securely through Shopify Payments (or PayPal/Stripe, if enabled).

  • We do not store or have access to your credit/debit card details.

5. Delivery of Digital Products

  • After purchase, you will receive instant access to your files via download link and/or email confirmation.

  • If you do not receive your files, please check your spam folder or contact us at hello@smartcuddles.com.

6. Refund Policy

  • Because our products are digital files, all sales are final.

  • Refunds or replacements may only be issued in limited cases (e.g., duplicate purchases, wrong or corrupted files).

  • For full details, see our Refund Policy.

7. Accounts & Security

  • You may need to create an account to access certain Services. You are responsible for maintaining the confidentiality of your login details.

  • We are not responsible for any loss or damage resulting from your failure to protect your account credentials.

8. Intellectual Property

  • All content, including but not limited to text, graphics, images, logos, and product designs, are the intellectual property of SmartCuddles and are protected by copyright and trademark laws.

  • Unauthorized use of our content is strictly prohibited.

9. Prohibited Uses

You agree not to use our Services:

  • For any unlawful purpose.

  • To infringe upon our intellectual property rights.

  • To upload or transmit malware or harmful code.

  • To interfere with the operation of the website or Services.

10. Third-Party Services

Our store is hosted on Shopify. Certain services (such as payments, analytics, or marketing) may involve third-party providers. We are not responsible for their practices, and you should review their policies.

11. Limitation of Liability

To the maximum extent permitted by law, SmartCuddles shall not be liable for any damages arising from your use of the Services or products, including but not limited to direct, indirect, incidental, or consequential damages.

12. Governing Law

These Terms and any disputes shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law principles.

13. Changes to Terms

We may update or replace these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the Services after updates constitutes acceptance of the new Terms.

14. Contact Us

For questions about these Terms, please contact us at:

📧 hello@smartcuddles.com
📍 30N South Gould Street, Ste R, Sheridan, WY 82801, USA